T.H.E Quality Control Procedures
Communication, co-ordination, and commitment are key assurance and control aspects of any quality management policy (QMP). T.H.E committed to communicating and coordinating events with the client. Working with our appropriate consultants, we will focus on the necessary tasks and allocate the appropriate time and personnel to complete each task efficiently and to a high standard.
T.H.E and its subcontractors will develop a work-plan for each task. The work-plan identifies the assignments of each task, indicates the personnel to perform the task, and includes the time frame in which the task must be performed. The work-plan can be revised as each phase of the project matures in order to verify interdisciplinary coordination as well as client/user interface(s). The work-plan will include time for monitoring budgets and schedules, and for project reviews.
T.H.E will follow certain guidelines with every project and task. The guidelines have prompts, checklists, and resources to help T.H.E improve efficiency, communication, and co-ordination, both internally and externally. There will be prompts, which will serve to document the process. The guidelines have checklists that will be used for the QMP to verify that the project requirements, as defined by the client, are being met and that the coordination efforts among T.H.E disciplines are implemented, as the project develops, not after the fact.
Project specifications will be developed early in the construction document process to allow for cost estimating, construction scheduling, and co-ordination among disciplines. T.H.E will use computer aided drawing (CAD) techniques to develop construction documents. Identical background plans (or reference files) will be used by all disciplines for consistency and co-ordination. Additional CAD standards will be used as necessary for the production of each task.
T.H.E will perform project reviews as the complexity of a specific task dictates: the project manager (or controller) will perform scope reviews, the team will perform design and technical reviews, and the team will perform co-ordination reviews. These quality management reviews will ensure that quality and co-ordination remain “built” into the project and that the design team does not rely on reviews to catch and correct “mistakes” after the fact. A continuous feedback cycle will be implemented to ensure that a high quality is built into the system by improving the process for implementation of subsequent tasks from lessons learned on previous tasks.
The following are definitions, explaining how these terms are used in this plan:
Quality Assurance: A system of procedures for planning on how to meet the requirements (prior to doing the work).
Quality Control: A system of procedures for verifying that the requirements have been met (during and after the work being done).
Communication and Coordination: Communication and coordination are two key elements in QMP. During the design process, open communication will be imperative and ongoing between T.H.E and the client/user team. The design team is committed to the client. The finished project must meet the client’s needs.
Communication will consist of input from the client through their representatives regarding the project requirements as well as the design team keeping the client informed of events that occur on each specific task.
T.H.E will develop a work-plan based on the design schedule. The work-plan, which will be revised as the project matures to verify interdisciplinary co-ordination as well as client/user interface(s), will include time for producing cost estimates, monitoring budgets and schedules, interdisciplinary co-ordination and communication meetings, and project reviews. As the hub of project organization, communication and co-ordination, the work-plan will be developed after the task is analyzed to determine:
1) What must be developed,
2) The projected project schedule and inter-dependencies,
3) Appropriate personnel,
4) Deliverables required.
The work-plan primarily will be organized by tasks that are stipulated and validated in the client’s brief for each specific task. Subsequently, the tasks will be outlined to include the following:
1) Task Description: WHAT needs to be accomplished;
2) Task Schedule: WHEN is it required;
3) Task Responsibility: WHO will execute the work; and,
4) Description of Deliverables: WHAT is the end product.
The work-plan will be created at the start of the project and will implement by the following development stages:
1) The task will be generated at project start;
2) The work-plan will be reviewed at each progress meeting and,
3) The work-plan will be revised and distributed as necessary.
This process will allow the design team to monitor WHAT has to be accomplished, WHEN it is required, WHAT will be responsible and WHAT deliverable is produced.
The purpose of the work-plan is to serve as the road map for both the design team and the client during the life of the project. It also serves as the basis for implementing quality assurance and quality control assessments of the process and deliverables. The work-plan will be customized and updated from time to time and as required to suite the specific project need.
Guidelines for practice
T.H.E will use the Guidelines for Practice. The Guidelines have “prompts”, “checklists” and “resources” to help T.H.E team improve its practice, efficiency, communication and co-ordination, both internally and externally. The prompts serve to document the process on how the design team completes its work. The Guidelines have checklists that will be used for quality assurance to verify that the project requirements are being met and that co-ordination among disciplines remains in place, as the project is developed, not after the fact.
The “prompt” serves three major purposes:
1) To document the process on how the design team should be doing its work;
2) To record the types of documents that should be placed in the project journal;
3) To list the resources available to help the design team to work in a consistent manner.
A “project journal” will result from using the Guidelines. The journal is a three-ring notebook or a series of notebooks if necessary that will be tabbed for information, which is specific to each task. The journal will be kept with the design team and will contain the information necessary to allow the team to stay informed of the project requirements. The project manager will determine the pieces of information applicable for each project. The journal is not intended to take the place of the project filing system, but it will act as a desktop resource of pertinent project information. The journal will contain a project summary sheet, which will be completed and updated, as information becomes known. Additional items of information that may be contained in the journal include the Project Directory, T.H.E. Agreement with the client, code analysis, project work-plan, construction budget and schedule, checklists, and items that should be captured for the corporate memory.
The “resources” that are referenced in the Guidelines and that will be used for the project are intended to help T.H.E improve its practice, efficiency, communication, and co-ordination, both internally and externally. The resources help standardize the way in which the design team performs its work. Certain resources will serve as both quality assurance and quality control documents. The checklists will be reviewed prior to starting a particular phase of work to ascertain the important tasks that must be performed during that phase. The checklists will then be used to plan when these tasks will be performed and by whom. The process allows the design team to do the right thing correctly and on the first time. When a certain design phase, or stage, is approaching completion, the checklist will be used by the team to verify that the appropriate tasks have been completed. The Guidelines establish a process for quality assurance by preventing errors rather than depending upon a system that detects errors.
A series of project reviews will be utilized throughout the duration of the project. The reviews monitor project compliance and provide feedback to the design team as the project progresses and not just at the completion of the project when changes are difficult or impossible.
The project will be subject to three types of reviews:
3) Regulatory I Code Conformance.
Project documentation will be reviewed at milestone points of development during the design schedule.
Review comments are marked in red with yellow used to identify that the item has been addressed.
Reviews will occur at the completion of:
2) Design Development; and,
3) Construction Documentation.
Computer Aided Drawing (CAD)
T.H.E will use CAD for documenting existing conditions, demolition documents, and construction documents. Identical background plans (or reference files) will be used by all disciplines for consistency and coordination. Additional CAD standards will be used as necessary for the production of each task.
The design team utilizes CAD capabilities not just as an efficient drafting media, but as an integral system of sharing and co-ordination project information. CAD does not guarantee coordination but encourages coordination by permitting the team to share common information.
The design team will implement a feedback cycle that will build quality into the system by improving the process for subsequent tasks from lessons learned on previous projects.
Utilizing the organization of the work-plan, regular progress meetings will monitor each project and identify which area requires improvement. The project manager (or controller) will then direct the action required making the improvement.
The implemented improvements will be incorporated into a project journal in order to benefit subsequent projects.